We offer three video formats for you to choose the one that best suits your needs:

DVD:
Our files are in DVD format, which can be played on any DVD player. The regions are 0, which means they are multi-region.
If you are in America, the correct format is NTSC. In Europe, the appropriate format is PAL. Although most modern DVD players support both formats.

USB (Pendrive or Memory Stick):
This is currently the most practical format. You just need to insert the USB into your TV to enjoy the content.

Digital:
The soap operas are in digital format, usually in MP4.
Once you make your purchase, we will send you a download link by email within 12 to 72 hours.
Please note that you will not receive any physical item. The link will contain the video files for you to download to a computer. Then, you can transfer them to a USB drive, hard drive, or mobile device, as long as you have available space.
The size of each soap opera varies depending on the quality and number of episodes.

SHIPPING AND RETURNS

PACKAGE DELIVERY

As a general rule, packages are shipped
8 to 12 business days when in DVD format,
4 to 5 business days in USB format
12 to 48 hours when in digital format

Once delivered to the courier, it takes 2 to 4 days in most countries worldwide, there may be changes depending on your place of residence.

Regularly for international shipments we ship through FedEx and sometimes UPS.
National Shipments: FedEx, DHL, UPS, Deliveries at Novelacar for shipments in Mexico City and Metropolitan AreaShipping costs include handling and packaging fees.
We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied individually for each one. We are not responsible for any damage your package may suffer after shipping, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.

CONTACT
PHONE:
+52 525565003612
EMAIL

Return and Warranty Policy

At Mis Telenovelas Favoritas, we are committed to ensuring customer satisfaction with high-quality products and exceptional service.

1-Year Warranty Against Manufacturing Defects

All our products come with a 1-year warranty against manufacturing defects or issues related to origin. If you experience any problems with your purchase, we are here to assist you.

How to Report a Problem

If you encounter an issue with your order, please follow these steps:

1. Contact us by email: Send a message to [devoluciones@mistelenovelasfavoritas.com] including:
   • Your full name.
   • Order number.
   • A brief description of the issue.
2. Include evidence: If possible, attach photos or a video showing the defect or issue with the product.

Replacements and Solutions

• If we verify that the product has a genuine defect, we will send you a replacement at no additional cost.
• In specific cases, we may offer alternative solutions such as digital delivery of content, depending on the situation.

Refund Policy

We do not offer refunds under any circumstances due to the exclusive and limited nature of our products. However, we work diligently to resolve any issues through replacements or practical solutions that ensure your satisfaction.

Important Conditions

• Our products are designed exclusively for conventional DVD players.
• You will not need to return defective products if the issue is verified following the steps outlined above.
• The customer is responsible for ensuring compatibility with the device used.

If you have any additional questions, please don’t hesitate to contact us. We are here to ensure you fully enjoy your purchase.